Contact us
We’re humans, not bots. Reach our team any of these ways — most messages get a real reply within a few hours.
Email us
Live chat
Open the chat bubble at the bottom-right of any page. Live agents are online 7 AM – 1 AM (Pacific), every day.
General questions: hello@lool.work — we reply within 12 hours.
Prescription help: rx@lool.work — answered by a licensed optometrist within 24 hours.
Phone
+1 (800) 555-0199 — free from the US and Canada. International callers, please use chat or email so we don’t run up your bill.
Hours
7 AM – 1 AM Pacific Time, 7 days a week, including holidays. Yes, we’re open on Christmas.